Identify the version of the fingerprint reader device driver currently installed. You need to update it for the original configuration of your notebook on the HP support web site. If you have installed the latest version of the HP SimplePass Identity Protection software for your computer and experience problems, download and install the latest BIOS for your computer model. Do not use a paper towel because the paper may scratch the surface of the sensor. Europe, Middle East, Africa. If there is a Biometric entry, then Windows supports the device.

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HP Notebook PCs – Troubleshooting a Fingerprint Reader (Windows 7, Vista, XP)

If prompted, slide your finger over the fingerprint reader to verify your identity. When prompted, fingerorint on the picture of the corresponding finger, and then either enroll or delete a fingerprint.

sehsor Updating the BIOS for biometric support. You need to update fingegprint for the original configuration of your copaq on the HP support website. You will have to locate and purchase a third party security program. If you choose to change the operating system, the default fingerprint reader drivers and programs provided by HP for your computer model might not be compatible, and the fingerprint reader will not work as a result.

Fingerprint reader does not work after uninstalling antivirus software in Windows 8. The fingerprint sensor is listed as a Validity Sensor or AuthenTec Sensor, depending on the model number of your computer. Updating the fingerprint reader device driver in Windows 8 The fingerprint reader hardware requires a device driver to allow software to control it.


The driver version is displayed. Type a unique name in the Account Name field or accept the default. Changing the Power Management settings.

HP Compaq nc6320 Notebook PC Product Specifications

How does HP install software and gather data? Use your browser to navigate to a secure web site logon page.

If you are logged on to the fingrprint Windows user account, click Next. Depending on the nx63200 number of your computer, there are options in the BIOS to turn the biometric device on and off. On the Practice scanning fingerprints screen, slide your finger over the fingerprint reader. You can get the latest version from the Microsoft Store. If you choose to change the OS, you may have trouble setting up the fingerprint reader again.

Go to the HP Drivers and Downloads page for your model. Logon accounts contain user’s names and passwords for secure applications and web sites that you register with the access manager. Updating the fingerprint reader software The fingerprint reader software usually referred to as the access manager software uses the fingerprint device driver to capture a fingerprint image and then control access to the logon accounts that you set up.

HP Notebook PCs – Troubleshooting a Fingerprint Reader (Windows 8) | HP® Customer Support

Testing the SimplePass fingerprint reader password management function in Windows 7 or Vista Follow these steps to test the functionality of your SimplePass fingerprint reader and see a list of accounts registered in SimplePass:. Cannot open SimplePass in Windows 8. Read one of the following sections to start the fingerprint reader for fingerpribt first time, or add or delete fingerprints after the initial set up.


The nc now features HP Broadband Wireless. Europe, Middle East, Africa.

Genuine Windows Vista Business Although the fingerprint reader can make this job easier, many people have discovered that after using a fingerprint reader, they forget fingerpfint passwords. This allows other hardware and software to support the fingerprint reader. If the access manager software available on the web site is newer than the version installed on your notebook, download and install it.

The Password Manager collects the Username, a password, and any other required values for logging in.

Under System Configurationlook for a Biometric Device option; if it exists, enable it. This document pertains to HP notebook computers with Windows 8 and a fingerprint reader. See your browser’s documentation for specific instructions.